SILVERWORMSFrequently Asked Questions
Find answers to the questions we receive most often. If you can't find what you're looking for, our support team is here to help.
How do I create an account?
Click the Sign Up button on the homepage and complete the registration form. You'll receive a verification email before your account becomes active.
I forgot my password. What should I do?
Click the 'Forgot Password' link on the login page and follow the instructions sent to your registered email address.
How can I update my account information?
After signing in, navigate to your Account Settings where you can update your profile, password, and other personal information.
How do I contact customer support?
Visit our Contact Support page and submit the contact form. Our support team typically responds within 1–2 business days.
How do I report a bug?
Use the Report an Issue page to describe the problem, include reproduction steps, and attach screenshots if available.
Is my personal information secure?
Yes. We use industry-standard security practices to protect your information. Please review our Privacy Policy for more details.
Can I delete my account?
Yes. You can request account deletion by contacting our support team. Some information may be retained where required by law.
Where can I find your policies?
Our Privacy Policy, Terms & Conditions, Refund Policy, and Cookie Policy are available from the footer of every page.
Still Need Help?
If your question isn't answered here, our support team will be happy to assist you.